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We do not replace bottles that "explode." The sauce is fine. It has not rotted or turned. It is alive.
All bottles should be kept refrigerated.
Product should be eaten or occasionally burped to allow gases to escape from secondary fermentation.
If you open the bottle and fermentation has been active and you loose some product, we welcome you to the wild world of fermentation and sympathize with your loss.
Many a time, buying kombucha from some of the best fermenters on the west coast, half of the contents sprayed all over me and my car. I took a shower and mourned my monetary loss, and took it easy the next time I went to open their amazing brew. We encourage you to also embrace the learning curve of dealing with fermented, living food. Your digestive fire will thank you.
If you read this, and still think you really deserve some special exception to this rule, feel free to send me a short note explaining why and we will see if we can work something out.